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Keyplus Group Ltd Terms and Conditions


  1. Our Terms of Use and Terms and conditions of Business

1.1 These Terms and Conditions set out the terms on which Keyplus Group Ltd provides the Platform and provides the Services and on which you agree to use the platform and to use the Services. These Terms and Conditions apply to all Orders made via the Platform.  We may act in the capacity of a “conduit” or “Introducer” and are not a party to any agreements, transactions or contractual obligations between buyers and sellers.

1.2 Please review these Terms and Conditions carefully and make sure that you understand them before using the Platform and/or making an Order. If you do not agree to these Terms and Conditions, you will not be allowed to and must cease use of the Platform and must not make an Order through the Platform.

  1. Acceptance of Terms and Conditions

2.1 By using the Platform and/or making an Order, you accept and agree to be bound by these Terms and Conditions.

2.2 Keyplus Group Ltd may at any time modify these Terms and Conditions. Keyplus Group Ltd will notify you of any changes to these Terms and Conditions either by emailing you (at the email address entered by you into the registration form on the Platform) and/or by posting a notice on the Platform. By continuing to use the Platform and/or making any Order after changes to these Terms and Conditions are made and notified to you, you agree to be bound by such changes.

2.3 You can review the most current version of our Terms and Conditions at any time by clicking on the “Terms and Conditions” link located at the bottom of the Platform. It is your responsibility to ensure that you are familiar with the current Terms and Conditions. You are advised to check the above link on a regular basis.

  1. Definitions

3.1 In these Terms and Conditions:

“Account” means the account of a User with Keyplus Group Ltd which is created when a User registers with Keyplus Group by completing the registration form available on the Platform.

“AML Documentation” means the documentation required to be provided by the Customer as set out in our Anti-Money Laundering Policy.

“Bitcoin” means the virtual currency known as “Bitcoin”.

“Keyplus”, “we” and “us” are references to Keyplus Group Ltd, a limited company incorporated in England under registered number 11235485 and holding its registered address at International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom.

“Cryptocurrency” is a term used to describe Bitcoins or any other type of Cryptocurrency made available via our trading platform such as ‘Ripple’, ‘Ethereum’ or other such thing.

“Customer”, “Your” and “You” means a user of the Platform who makes an Order via the Platform.

“Order” means any request by a User to purchase any Goods or Cryptocurrencies and making payment for the order which will appear in your Wallet (as further detailed in clause 6).

“Platform” means the trading platform published by Keyplus Group Ltd from time to time including without limitation the trading platform at and their subdomains.

  1. Statement of Ownership

4.1 This website and platform is owned and operated by Keyplus Group Ltd, a limited company registered in England & Wales under company number 11235485. Our address for written communications is;

International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom. Our email address for contact general correspondence is

4.2 Keyplus Group Ltd operates the Platform. The Platform is an electronic web interface through which Customers can either:

(a) place an Order for the purchase of Cryptocurrencies; or

(b) place an Order for the sale of Cryptocurrencies.

4.3 In placing an Order the Customer seeks to convert from Fiat currencies to Cryptocurrency or from Cryptocurrency to Fiat currencies.

  1. Registering as a User

5.1 You may access the public areas of the Platform which contain general information about Keyplus Group and our service without registering as a Customer otherwise known as a Member.

5.2 If You wish to use the Platform to place an Order, you will first be required to register as a Member. Registration is as follows:

(a) completion of the new Member registration form which can be found on the Platform;

(b) provision to Keyplus of any required ID Documentation (as set out in our Anti-Money Laundering Policy).

5.4 Once We have received all of the required documentation and information required, Your account will be opened.

5.5 If Keyplus in its sole and absolute discretion is satisfied that you comply with all applicable requirements, We will provide you with a verified account to access the Platform. For the avoidance of doubt, We can refuse an account to any person without stating a reason.

5.6 Please note that you will not be able to make an Order under any circumstances until We have provided you with an operative account.

5.7 The Member undertakes to provide Keyplus as soon as practicable on demand with any and all information that Keyplus may require, or that in Keyplus’s sole and absolute discretion Keyplus considers necessary, including without limitation for the purposes of providing such information to any applicable governmental or regulatory authority in relation to regulatory compliance or anti-money laundering laws and regulations.

5.8 If you are a US citizen, you must disclose that in your registration and use your US passport as identification. This is to comply with cross UK/ US IRS taxation regulations.

  1. Purchases and Orders of Cryptocurrencies

6.1 Keyplus and the Customer will from time to time enter into Transactions in accordance with the Customer’s electronic orders issued through the Platform.

6.4 Each Order entered on the Platform is irrevocable and binding on the Customer. Keyplus cannot and will not reverse an Order to the extent that it has been matched with a sale offer.

6.5 Where an Order for purchase has not been possible, Keyplus may in its sole and absolute discretion cancel the Order.

6.6 Keyplus shall at all times be entitled to operate on the basis that each Order is correct and does not contain any errors (including in the case of manifest errors).

6.7 Each Order will be confirmed to the Customer using the Platform’s record-keeping functionality. You can view details of transactions via your member area on the website.

6.8 We record the transaction details of every Order undertaken for a Customer including the tracking numbers of all Cryptocurrencies provided to a Customer and to their own repository Wallet.

6.9 Due to operational reasons, We have the right to refuse to accept a Customer’s Order without any liability at any time.

  1. Payment for Orders

7.1 In order to make a purchase, the Customer must have credited funds to their Account. We shall not allow any Order to be placed until cleared funds have been received by Us.

7.2 The Customer expressly agrees and acknowledges that banks have cut-off times, after which they will not accept same-day payment instructions. It is the sole responsibility of the Customer to make itself aware of, and where necessary comply with, any applicable cut off times.

7.3 Funds are credited to a Customer’s Account by making a transfer from their bank account to Our Client Account. Credited funds will show as a credit balance on the Customer’s Account when received by Us.

7.4 Cryptocurrencies are credited to a Customer’s Account by making a transfer between their Cryptocurrency wallet and Our Cryptocurrency Wallet using the Platform if this is required. Credited Cryptocurrency will show as a credit on the Customer’s Account when received by Us.

7.5 All payments made to Keyplus Group Ltd under these Terms and Conditions are to be made in full without any set-off, counterclaim or deduction whatsoever.

7.6 Keyplus shall make payments to the Customer in full in respect of an Order unless We are or will be owed amounts which are incurred in respect of transfer charges that may be due, or the Customer owes Us amounts in respect of other Orders or Commission which have not been settled in accordance with these Terms and Conditions.

Conversion of Fiat currencies to Cryptocurrencies

7.7 The Customer shall only be able to place an Order to exchange any Fiat currency into Cryptocurrency if the full amount of such Order is credited to their Account on the Platform.

7.8 In calculating how many Bitcoin or Cryptocurrency can be purchased by the Fiat currency amount set out in the Order, Keyplus shall be entitled to reduce its Commission on the Fiat currency amount of the Order prior to calculating how much Cryptocurrency can be purchased.

7.9 Keyplus shall provide a confirmation to the Customer showing the exchange rate, the amount of Cryptocurrency purchased and the Fiat currency cost. This confirmation will be viewable in Your account information.

7.10 On completion of an Order (or part completion of an Order) We will credit the Customer’s Account on the Platform the amount of Cryptocurrency that is due.

Conversion of Cryptocurrencies to Fiat currencies

7.11 The Customer shall only place an Order to exchange Cryptocurrency into a Fiat currency if the full amount of Cryptocurrency set out in the Purchase Order is credited to their Cryptocurrency Account on the Platform.

7.12 In calculating how much of any Fiat currency can be purchased by the number of Bitcoin or Cryptocurrency set out in the Order, We shall be entitled to reduce our Commission on the Cryptocurrency amount of the Order prior to calculating how much Fiat currency can be purchased. We shall be permitted to take its Commission in Cryptocurrency or Fiat currency as it wishes in its sole and absolute discretion.

7.13 We will provide a confirmation to the Customer showing the exchange rate, the amount of Fiat currency purchased and the Cryptocurrency price.

7.14 On confirmed receipt of the cryptocurrency We will credit the Customer’s Account on the Platform with the amount of Fiat currency that is due.

  1. Withdrawing funds and Cryptocurrencies

8.1 The Customer shall be permitted to withdraw funds credited to their Account on the Platform and/or cryptocurrency credited to their Cryptocurrency Account on the Platform by making a withdrawal instruction via the Platform.

8.2 Where a withdrawal instruction is received in respect of any Fiat currency, We shall only pay such funds to the bank account nominated on registration. The Customer cannot receive funds into another bank account without updating their details on the Platform and confirmation of this by Us.

8.3 Where a withdrawal instruction is received in respect of Cryptocurrency, We shall credit such to the Cryptocurrency wallet of the Customer nominated on.

8.4 We shall make payments in the relevant Fiat currency and Cryptocurrency to the Customer (and shall credit the Customer’s Account) in full unless we are or will be owed amounts which are incurred in respect of transfer charges that may be levied, or the Customer owes Us amounts in respect of other Orders or Commission which have not been settled in accordance with these Terms and Conditions. In the event that We are required or permitted to make any deductions, We shall be permitted to make deductions in the relevant Fiat currency or Cryptocurrency in its sole and absolute discretion.

  1. No Legal or Financial Advice given or stated by Us

9.1 We may from time to time provide information to the Customer on the practical aspects of dealing between Fiat currencies and Cryptocurrencies. We may also provide general comment or guidance or feature articles in our blogs or website editorials concerning events and happenings in the Cryptocurrency marketplace.

9.2 Despite any such information, the Buyer recognises, acknowledges and agrees that it enters into each Order or purchase transaction of its own free will without reliance on any information provided by Us and that any transaction is entirely at its own risk. The Customer shall not rely on Keyplus Group Ltd for advice on the timing or terms of any transaction. No information provided by Us is in any way to be considered, construed or interpreted as being legal or financial advice. If you are unsure of Your rights or any issue dealing with our platform, you are advised to take independent legal or financial advice.

9.3 The Customer acknowledges and agrees that the exchange rate between any used Fiat currencies and Cryptocurrencies varies regularly and will be affected by matters and events completely outside of the control of the Customer and Keyplus Group Ltd.

  1. Customer Representations

10.1 The Customer represents and warrants as at the date of each Order transaction that:

(a) the Customer is either acting as principal in respect of the Order and is not acting for another person.

(b) the Customer has full power and authority to enter into the transaction and is the beneficial owner of all monies paid or to be paid at the Settlement Date free from any third-party claim, charge or encumbrance;

(c) the information provided by the Customer in relation to the Order (and any Money Laundering Regulations Documentation provided by the Customer) is at the time of the transaction accurate, current and not misleading and that any further information requested by Us is also complete, accurate, current and not misleading in all material respects;

(d) the Customer has not relied upon any promises, claims, coercion, pressure, representation or guarantees given by any other person (including without limitation Ourselves) to enter into the transaction.

(e) in the event of any ‘Cyber-Ransom’, kidnapping extortion, demands for Cryptocurrencies by menace or seizure of any funds by police or similar authorised regulatory authorities becoming known, We may reverse or prevent any pending transactions and may suspend Your account less any fees owing to Us.

  1. Customer Representations

11.1 The Customer acknowledges that funds may be co-held with those funds of other Customers of Keyplus Group Ltd in the Client Account which is held with a major UK or EU bank (the “Bank”). Funds belonging to Customers are segregated or “Ringfenced” from those specific funds belonging to Keyplus Group Ltd.

11.2 The Customer shall have no fiduciary rights or claims against the Bank in respect of any of their funds being held in such account or accounts.

11.3 The account or accounts with the Bank are governed by the terms of a banking mandate which has been provided and is exclusively operated by Keyplus Group Ltd in accordance with its terms. The mandate states that when the Bank acts on properly mandated instructions it will receive a safe receipt and discharge and will not be bound to enquire as to the purpose to which those funds are applied and the Bank shall not be prevented from acting on such mandated instructions.

11.4 The Customer acknowledges that Keyplus Group Ltd is under no obligation to pay interest on any funds held on his behalf in any account.

  1. Default

12.1 Keyplus Group Ltd has the right to terminate, close out or reverse an Order without notice to the Customer if:

(a) the Customer fails to make any payment in respect of an Order when due and in accordance with these terms and conditions; or

(b) the Customer materially breaches any of these terms and conditions or fails to comply with its obligations to Keyplus Group Ltd or is in breach of any statute, regulation, rule or guideline applicable to it or Keyplus; or

(c) it becomes or may (in the reasonable opinion of Keyplus) become unlawful for Keyplus Group Ltd to maintain or give effect to all or any of the obligations under the these Terms and Conditions or otherwise to carry on its business or if Keyplus is requested to close out an Order (or any part of it) by any regulatory authority whether or not the request is legally binding or Keyplus in its sole and absolute discretion considers it desirable or necessary to do so for its own protection; or

(d) in the event that the Customer becomes unable to meet its obligations as they become due or has a bankruptcy petition presented against it or the Customer proposes a form of arrangement with its creditors or if the Customer ceases or threatens to cease all or part of its business; or

(e) any of the events specified above or anything comparable occurs under the laws of any applicable jurisdiction.

12.2 If the Customer becomes aware of the occurrence of any event referred to in Clause 12.1 above, they shall give Keyplus Group Ltd notice of such event.

12.3 If the Customer fails to make a payment due to Keyplus Group Ltd in respect of any Order, We shall be entitled to collect interest on such unpaid items at a rate of 4% above the current base rate of Barclays Bank plc calculated on a monthly basis from the date payment was due to the date payment is received.

12.4 If for any reason whatsoever the Customer fails to meet its obligations to Keyplus Group Ltd or under any Order, We may at Our discretion terminate any Order without notice and without liability for any loss. In addition to charging interest as described in paragraph 12.3 Keyplus Group Ltd shall be entitled to make an administration charge up to £200 regardless if any Order is terminated or not.

  1. User Conduct

13.1 You agree and undertake to keep Your username and password confidential, not to disclose Your password to any other person and not to permit any other person to log in to the Platform using Your username and password.

13.2 By using the Platform, You agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses, Trojan horses, worms, phishing, data mining functions or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Platform.

13.3 You agree not to interfere with the servers or networks connected to the Platform or to violate any of the procedures, policies or regulations of networks connected to the Platform, including these Terms and Conditions.

13.4 You also agree not to:

(a) attempt to reverse engineer or sell, export, license, modify, copy, distribute or transmit the Platform to any third party, or jeopardise the correct functioning of the Platform, or otherwise attempt to derive the source code of the software (including the tools, methods, processes and infrastructure) that enables or underlies the Platform;

(b) attempt to gain access to secured portions of the Platform to which You do not possess access rights. You agree that you will not attempt to “scrape” the website or platform;

(c) impersonate any other person while the Platform;

(d) conduct Yourself in an offensive, harassing, disparaging or objectionable manner while using the Platform;

(e) resell or export any of the software associated with the Platform;

(f) use the Platform to generate unsolicited advertisements or spam; or

(g) use any automatic or manual process to search or harvest information from the Platform, or to interfere in any way with the proper functioning of the Platform;

(h) Potential earnings and loss disclaimer. Any income or potential earnings claims made, or examples given are believed to be accurate from our own experience or estimations or other industry user’s examples. However, they should not be relied on by you in any way in making a decision whether or not to purchase. Any testimonials and examples used are person or organisational specific results, which don’t always necessarily apply to the new or average purchaser and are not intended to represent any guarantee, that anyone will achieve the same or similar results. Each individual’s success depends on his or her background, dedication, desire and motivation as well as other economic or trading environment factors, which are not always known and sometimes beyond your own control. You should not rely on any of our comments or descriptions as being legal, business or financial advice, or any advice at all. There is no guarantee you will duplicate and or match the results stated in our website or literature. You hereby recognise that any business activity carries an inherent risk for loss of capital. Basically, we can’t force you to take action, so therefore we cannot promise success. We do not accept any liability (and you hereby indemnify us) for any losses financial or otherwise, that you may incur when using our services or recommendations.

  1. Our Rights

In providing You with access to the Platform, and permitting you to make Orders via the Platform, We reserve the following rights, and in accessing, browsing or otherwise using the Platform and/or making any Order via the Platform You agree that We shall have the following rights:

(a) the right to refuse or withdraw Your access to the Platform in accordance with applicable laws for any reason at any time (with or without notice) if in Our sole and absolute discretion You violate or breach any of these Terms and Conditions;

(b) the right to suspend, amend or disable Your Account without giving notice or any reason;

(c) the right to cancel any Order or amend in part any Order without giving You notice or any reason, save that in such circumstances We shall refund such part of the Order as has been cancelled by it;

(d) the right to amend or update the Platform, Commission, any Order, billing methods or these Terms and Conditions from time to time;

(e) the right to report You to the police or other regulatory authority if We believe in our sole and absolute discretion that Your conduct (whether in using the Platform, making an Order for any Goods or otherwise) is or may be unlawful or cause risk or injury to others.

  1. Intellectual Property

15.1 Keyplus Group Ltd and/or its licensor(s) are the sole owners of the Platform, which includes any website, App, software, domains, and content made available through the Platform.

15.2 Any unauthorised use of the Platform will result in the automatic termination of the limited license granted to You to use the Platform by us. Keyplus reserves the right to terminate the limited license without notice at any time following an unauthorised use by you of the Platform.

15.3 The Keyplus brand and the Platform are protected by UK and International copyright and other intellectual property laws. Without limitation, this means that You may not sell, export, license, modify, copy, distribute or transmit the Platform (or any part of it) or any material provided through the Platform without our prior express written consent.

15.4 The name Keyplus and its graphics, logos, icons and service names related to the Platform and our services are trading names and trademarks of Keyplus Group Ltd. They may not be used without our prior express written permission.

15.5 With regard to UK and international Trademark Laws, we hereby declare that any and all other trademarks or trading names not owned by Keyplus Group Ltd that appear in connection with the Platform or referred to in our information or blog articles, are the property of their respective owners, who may or may not be affiliated with or connected to Keyplus Group Ltd.

  1. System Security

We have implemented commercially reasonable and industry standard technical and organisational measures to secure Your personal information from unauthorised use. However, we cannot guarantee that unauthorised third parties will never be able to defeat those measures. You acknowledge that as with any website or internet based platform or system You provide Your personal information at Your own risk. You are also directed to our Data Handling & Privacy Policy to which a link appears at the foot of our website.

  1. Electronic Communications

By downloading and/or using the Platform and making any Order for Goods or Services through the Platform, You consent to receiving essential electronic communications and notices from Us. You agree that any notice, agreement, disclosure or other communications that we send will satisfy any legal communication requirements that certain communications be in writing.

17.1 Website and Platform Communications

17.2 The Website enables the display content (“User Content”) some of which may be without review or moderation.  The Website is therefore merely a conduit of User Content.

17.3 The views expressed in any User Content are the views of the individual authors and not those of our company or platform unless we specify otherwise. We disclaim all liability in respect of any comments, views or remarks expressed in any User Content.

17.4 By using the Website you acknowledge that we have no responsibility to review any featured User Content and that all User Content is made available on the basis that we are not required to exercise any control or judgement over it.


  1. Privacy Statement

18.1 When You register an Account via the Platform You provide Us with certain personal information. We also collect information both relating to You (for example on Your usage and purchase history) and to Users of the Platform in general. Any information that You submit or that we collect when You are using the Platform is subject to the terms of Our Privacy Policy. These shall be regarded as being also incorporated as part of these Terms and Conditions.

  1. No Warranty and Limit of Liability

19.1 We assume no liability or responsibility for any errors or omissions in the Platform; any failures, delays or interruptions in the Platform or in delivery of any Order; any losses or damages arising from the use of the Platform.

19.2 We provide the Platform on an “as is” basis and without any warranty or condition, whether express or implied.

19.3 We reserve the right to deliver the Platform and to process any Orders in our sole and absolute discretion. Sometimes it may be necessary to suspend the service for example in the event of the over volatility or collapse of any Cryptocurrency being purchased or if other factors which threaten the security or integrity of the Platform or Member’s investments takes place.

19.4  We shall always act to the utmost of Our ability to secure the best interests of the Platform and its Members and of their investments. We will communicate regularly any warnings or alerts that become known to Us.

19.5 In no event shall Keyplus Group Ltd, its shareholders, directors, officers, employees or agents be liable (jointly or severally) to You for loss of use or any special, incidental, indirect or consequential damages arising out of or in connection with the Platform the publication of any Listing, the placement by you of any Order, the delivery of any Goods, the failure in whole or in part to deliver any Goods or these Terms and Conditions, on any theory of liability, and whether or not advised of the possibility of damage.

19.6 Keyplus Group Ltd does not and cannot by law exclude liability for death or personal injury caused by our negligence, or fraud or fraudulent misrepresentation on the part of the Platform or Our Services.

19.7 Keyplus Group Ltd specifically excludes any and all liability for any loss (whether direct or consequential), or any harm, distress or damage suffered by You or any third party as a result of any inaccurate or mistaken information appearing on the Platform.

19.8 If any applicable Court finds or holds any clause contained within these Terms and Conditions to be unenforceable, then liability will be limited to the fullest possible extent permitted to that particular clause. The remaining parts of these Terms and Conditions shall remain in force.

  1. Specific Indemnity

You agree to indemnify and hold Keyplus Group Ltd and its related companies, and each of their respective shareholders, directors, officers, employees, agents and merchant partners harmless from and against any third-party claim or cause of action, including reasonable any lawyer’s fees and court costs, arising, directly or indirectly, out of Your breach of these Terms and Conditions and/or Your violation of any law or the rights of any third party.

  1. Rights of Termination

21.1 Keyplus may change or discontinue the availability of the Platform and at any time without prior notice. We reserve the right to replace these Terms and Conditions for any reason (you will normally be given 14 days notice), and these Terms and Conditions shall automatically terminate in the event that You violate any of the Terms and Conditions set out in these Terms and Conditions. In the event of any termination, You will immediately cease use of the Platform and will not make any further transactions.

21.2 In the event of termination of Your account either by You or by Us, any and all funds held in Your account will be due to You less any fees and administrative charges that are due to Us. Notice of Our Fees appear at the prevailing rates on our website. You hereby grant Us the right and authority to deduct Our Fees owed and transmit the balance to Your nominated bank account.

21.3 We are obliged to retain records of Your account and Transactions for a period of 7 (seven) years. We are also obliged to give up any information regarding your account in the event of a valid court order being produced by a competent authority (ie Police, HRMC, IRS, The Benefits Agency etc).

  1. Disputes

22.1 You agree that these Terms and Conditions and any claim, dispute or controversy arising out of in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims), the Platform, Our Advertising or any related transaction between You and Keyplus Group Ltd shall be governed by and construed in accordance with the Laws of English and Wales.

22.2 Any dispute or claim arising out of or in connection with such matters (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales. Both Parties agree to use the courts of the said jurisdiction for those purposes.

  1. General Matters

23.1 By joining Our Platform and opening an Account with Us You agree that these Terms and Conditions are valid between You and Us. No person shall have any rights under or in connection with these Terms and Conditions under the Contracts (Rights of Third Parties) Act.

23.2 These Headings are for reference purposes only and in no way define, limit, construe or describe the extent or scope of such clauses.

23.3 Our failure or delay to enforce any provision of these Terms and Conditions shall not constitute a waiver of that or any other provision and will not relieve You from the obligation to comply with such provision.

23.4 You are not permitted to assign, transfer, charge, sub-contract or give away Your rights under these Terms and Conditions without our prior express written consent.

23.5 Accounts with Keyplus Group Ltd are not permitted to be assigned or transferred to any third party without our express written consent.

23.6 These Terms and Conditions alone set forth the entire understanding and agreement between You and Us with respect to the relationship between Us. No verbal assurances, promises or any other representations shall be effective.

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